Privacy policy

This policy explains what information JOVQEN collects through this website, why, and what choices you have. JOVQEN is a brand of Billiton Services Private Limited ("we", "us").

What we collect

When you send an enquiry or message, we collect the details you enter: your name, company or brand name, business email, phone number, product category, enquiry type and message. We also record the date and time, your IP address and browser type, to protect the form from spam and abuse.

We do not use advertising or tracking cookies. The site uses one essential cookie that keeps forms secure while you use them.

Why we use it

• To read and answer your enquiry.
• To discuss a possible business relationship you asked about.
• To keep the website and the form secure.

We do not sell your information, and we do not send marketing emails unless you ask us to.

Who can see it

Your enquiry is stored on our web hosting provider's servers and is seen by the JOVQEN team who handle enquiries. A copy is sent to our business email. We share it with no one else unless the law requires it.

How long we keep it

We keep enquiries for as long as we need them to answer you and follow up on any business discussion, and then delete them. You can ask us to delete yours at any time.

Your rights

Under India's Digital Personal Data Protection Act, 2023 you can ask us for a summary of the information we hold about you, ask us to correct or delete it, and withdraw your consent. Email us at [privacy email — TO CONFIRM] and we will respond as the law requires.

Grievances

Contact: [name and email of the person handling grievances — TO CONFIRM].

Changes

If we change this policy we will update this page and the date below.